Frequently Asked Questions
Discover everything you need to know about our luxury collections and boutique services.
How do I determine my correct size for intimate apparel?
We provide a comprehensive Size Guide on each product page. Since our pieces are crafted with precision, we recommend following our measurement instructions or contacting our concierge for personalized fit advice.
What is your return policy for luxury items?
We accept returns on most unworn items within 14 days of delivery, provided all original tags and hygienic liners are intact. Please note that certain bespoke and intimate items are final sale for hygiene reasons.
Does Kiki de Montparnasse offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred service level.
How should I care for my silk and lace garments?
To preserve the delicate nature of our fabrics, we recommend professional dry cleaning or careful hand washing in cold water with a gentle silk detergent. Always lay flat to dry and avoid direct heat.
Is my packaging discreet?
We understand the importance of privacy. All orders are shipped in understated, discreet outer packaging that does not explicitly reference the contents of your order.
Can I request gift wrapping for my order?
Absolutely. During checkout, you may select our signature gift wrapping service, which includes our iconic luxury branding and an optional personalized note.